Support Related FAQ
How do I contact support team or submit support ticket?
There are two ways to get supports from IGG.
1. Submit ticket in game
Go to settings in game, click send a ticket. Then fill out the forms to submit a ticket
One can also email the support team directly at
Android : email@example.com
iOS : firstname.lastname@example.org
Where do I report bugs and glitches?
If you find some bugs in game, you may report using the 2 methods mentioned above. Please provide as much details as possible in your report for the tech team to resolve it faster.
I purchased Gem but didn't receive them, who should I contact?
If you haven't received the Gems that you have purchased, you will need to contact our support team with the following information:
Payment Email Address:
Time of Purchase:
I lost my phone/tablet, who do I recover my account?
If you have linked the account to your gmail, you may add google account to your new device and login to play the old account.
If you didn't link your account to email, you may contact the support team with the following info:
New IGG ID:
Former In Game Name:
Date and Time of the incident:
My account was hacked / heroes were consumed, who should I contact?
If you think your account could be hacked, you may contact support team with the following info
Time Of Incident:
How do I report a suspicous player?
If you found a suspicious player (hacking or other illegal activities), please contact the support team to let them know the details.
Suspicious player's in-game name:
Your contact email:
Evidence and more details: including screenshots and video proof.
I finished a tapjoy offer but didn't receive any gem, who should I contact?
Gems received from tapjoy offers are not handled by IGG, so you need to reach Tapjoy directly to solve the issue.
To contact Tapjoy, open the offer page, scroll down to the bottom of the page, you may submit a ticket using "Missing Gems" link.