Your company let somenone log in my acount, spend gem and erase my hero, i pay money to play your game. You must protect player. Close your comany if do not protect player.
This is a big issue and several other players have suffered it recently.
We all have reported this situation. I hope they can fix it soon.
I’ve been on the receiving end of this issue as well. Still waiting for IGG to even acknowledge this problem is very real even though I shared proof. Acknowledging this problem would be a first step.
Yesterday on WeGamers, user Yaya501 posted a video showing how his accout was consumed, from 180k might to 43k might. A player with VIP 10 rank.
This is really sad.
Please spam customer support for this issue. Again, I have no power to return heroes and items lost to your accounts. It is up to customer support