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Moderator: DoctorX

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[Bug & Suggestion] Your company let somenone log in my acount

[Copy link] 12/1703

#1
Posted on 2018-02-26 12:02:57 | Show thread starter's posts only

Your company let somenone log in my acount, spend gem and erase my hero, i pay money to play your game. You must protect player. Close your comany if do not protect player.

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Cansee
#2
Posted on 2018-02-28 05:24:50 | Show thread starter's posts only

same here my account has been used by someone as well spends my gems

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#3
Posted on 2018-03-01 06:28:07 | Show thread starter's posts only

This is a big issue and several other players have suffered it recently.
We all have reported this situation. I hope they can fix it soon.

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Castle Clash / Clash of Desert 

IG: castleclashsaouri
WeGamers: Saouri
#4
Posted on 2018-03-01 10:11:52 | Show thread starter's posts only

I’ve been on the receiving end of this issue as well.  Still waiting for IGG to even acknowledge this problem is very real even though I shared proof.  Acknowledging this problem would be a first step.

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WeGamers/Line ID: AvengingAngelCC
#5
Posted on 2018-03-01 15:00:21 | Show thread starter's posts only

Hi, my account has been merged
here before the discharge of my heroes

this is after the draining of my heroes

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Kratos-1
#6
Posted on 2018-03-02 05:23:41 | Show thread starter's posts only

Yesterday on WeGamers, user Yaya501 posted a video showing how his accout was consumed, from 180k might to 43k might. A player with VIP 10 rank. 

This is really sad.

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Castle Clash / Clash of Desert 

IG: castleclashsaouri
WeGamers: Saouri
#7
Posted on 2018-03-08 21:45:29 | Show thread starter's posts only

Please spam customer support for this issue. Again, I have no power to return heroes and items lost to your accounts. It is up to customer support

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Moderator of Clash of Desert
Had another mod job before....
as mod in the Castle Clash forum
FL unmute me pls 
#8
Posted on 2018-03-09 22:40:18 | Show thread starter's posts only

oh my God!! i lost all my heroes again this time it was totally deleted even my evolved one i just got nirgali yesterday but when j woke up they all gone

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#9
Posted on 2018-03-10 10:50:27 | Show thread starter's posts only

Has anyone gotten compensation besides lost gems?

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#10
Posted on 2018-03-10 22:01:18 | Show thread starter's posts only

i think its not a bug this is massive account hacking .. i keep on logging every 24 hours and there is always changes gems are being used my buildings moves in a different places as well

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